Privacy Policy
Our clinic is committed to protecting your privacy and handling your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, store, use, and disclose your information when you visit our website, book an appointment, or receive treatment.
What Information We Collect
We may collect:
- Personal details: name, date of birth, contact information.
- Sensitive health information: medical history, allergies, medications, treatment notes, contraindications, and clinical photographs.
- Website data: IP address, device type, browser information, pages visited, and form submissions.
- Payment information: transaction details (we do not store full credit card numbers).
How We Collect Information
Information is collected through:
- Online bookings and medical intake forms
- In-clinic consultations
- Email, SMS, and phone communication
- Cookies and analytics tools used on our website
You may choose not to provide certain information, but this may limit our ability to provide safe medical care.
Informed Consent
Before collecting medical information or performing any procedure, our practitioners obtain formal, informed consent, which includes:
- Explanation of the proposed treatment
- Discussion of risks, benefits, and alternatives
- Opportunity to ask questions
- Confirmation that consent is voluntary
Secure Medical Storage
All clinical notes, medical histories, and photographs are stored in Australian-compliant, encrypted medical software, DappleOS, which meets industry standards for secure health data storage.
Clinical Photographs
Clinical photographs are used solely for medical assessment and recordkeeping. They will never be used for marketing, social media, or promotional purposes without your separate, explicit written consent via a standalone marketing consent form.
Use and Disclosure of Information
We may use or disclose your information:
- To practitioners involved in your care
- To administrative staff for booking and operational purposes
- To third-party providers (SMS systems, payment processors, hosting providers)
- When required by law or to prevent a serious threat to health or safety
We do not sell or trade your personal information.
Access and Correction
You may request access to your personal or medical information at any time. If any information is inaccurate or incomplete, you may request correction.
Cookies & Analytics
Our website uses cookies to improve functionality and user experience. You may disable cookies through your browser settings.
Overseas Disclosure
Some third-party providers may store information on servers outside Australia. We take reasonable steps to ensure they meet privacy standards comparable to the APPs.
Complaints
If you have concerns about your privacy, you may contact us directly. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).